Customer Service Representative – Dale, Indiana

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Department: Sales – Customer Service

Plant Location: Dale, IN

Day Shift Position (6:30 am – 3:00 pm)

Job Description

Responsible for processing customer purchase orders and shipment schedules in an efficient and timely manner. This position requires very good inter-personal skills, as it is essential that a good relationship be maintained with all assigned customers. Good computer skills and good communication skills are required. The job entails constant coordination with Production, Engineering, and Shipping, so that customer on-time delivery expectations can be met. Must be knowledgeable of each customer’s product line.

Specific Duties

  1. Enters or verifies that customer purchase orders / customer releases are entered into the IQMS system.
  2. Abide by the company’s quoted price breaks and lead times when accepting orders.
  3. Must have a proactive approach in monitoring accounts that utilizes a supplier managed inventory agreement (Min / Max / ROQ process).
  4. Monitor the status of customer orders on the production schedule and alert scheduler of necessary changes
  5. Update customer selling prices in IQMS, as needed
  6. Work with our Shipping Department to make sure finished goods are shipped on-time to meet our customer expectations
  7. Electronically prepare pick lists thru IQMS for the Shipping Dept., and Advance Shipping Notices, as required.
  8. Resolve quantity, part number, and pricing differences with the customer, and follow up with accounting to correct related billing errors.
  9. Must maintain a positive and professional approach, especially when dealing with our Customers

Backup

Customer Service Representative or Customer Service Manager

Qualifications

Experience in customer service in a manufacturing environment preferred

Excellent verbal and written communication skills

Ability to solve customer inquiries, complaints and develop quick, effective solutions

Supervision

Reports to the Customer Service Manager

 

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Production Planner – Dale, Indiana

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Department: Office

Plant Location: Dale, Indiana

Shift:  1st (6:00am – 3:30 pm)

Job Description:

Responsible for assisting the Master Production Scheduler by performing key tasks to enable efficient processing of production at various workstations on the shop floor. (Will require early hours to accommodate the time difference between plants)

Specific Duties

  1. Generate work orders in IQMS for production
  2. Schedule Satellite Facilities (Ohio, South Carolina)
  3. Assemble work orders and manufacturing plans to make up packets for the shop floor
  4. Make part and shift stickers
  5. Make copies of Regrind tags.
  6. Print off inventory after production runs to verify counts.
  7. Prints and stuffs $2.00 OEE envelopes
  8. Go through closed work orders daily
  9. File closed work orders

Backup

Master Production Scheduler

Qualifications

At least 2-3 years of hands on experience in a similar role

Familiarity with production workflows and scheduling

Ability to manage multiple tasks and prioritize effectively

Experience with production planning and MS tools to include Outlook and Excel

Strong communication skills and the ability to identify and resolve production issues effectively

Supervision

Reports to Master Production Scheduler

 

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Production Associate – Assembly – Dale, Indiana

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Department: Assembly

Plant Location: Dale, IN

Shift: 1st Shift (6:30 AM – 3:00 PM, start time can change to 4:30 AM depending on production)

Paygrade: 2AA – $15.22

***$1.50/hr attendance bonus will be added to the hourly base rate.***

Job Description:

Perform a multitude of value added tasks in the Assembly Department using a wide array of tools, jigs, and fixtures per Supervision.

Specific Duties

  1. Perform standardized work per the Manufacturing Plan’s Process Methods.
  2. Pack finished goods for shipment.
  3. Perform value add assembly operations.
  4. Meet daily production goals as efficiently as possible.
  5. Record pertinent data in real time monitoring system (IQMS).
  6. Perform any other work as directed per Supervision.

Backup

Qualified Production Associate

Qualifications

High School Diploma or GED and practical experience

Supervision

Reports to the Assembly Manager

 

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Extruder Operator Trainee – Dale, Indiana

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Department: Extrusion

Plant Location: Dale, IN

Shift: Day Shift (6:30 AM – 6:30 PM) or Night Shift (6:30 PM – 6:30 AM)

Paygrade: 4AA – $19.97

*$1.50/hr attendance bonus will be added to the hourly rate*

**$1.25/hr 12-hour shift premium will be added to the hourly rate**

***$2/hr shift premium will be added to the hourly rate for night shift***

 

Job Description:

Must have mechanical ability and be able to read, monitor and understand various measures, gauges and instruments. Must learn to set-up and operate Extrusion Machinery in a prescribed period of time in order to progress to operator’s status. Very heavy lifting is required daily. Must be physically able to carry heavy loads up stairways and ladders. Performs other work as directed by Supervisor. Must complete Work Keys testing requirements.

Specific Duties

  1. Teardown, setup, and maintain all equipment systems (non-electrical).
  2. Operate and monitor extruders during production of plastic sheet.
  3. Perform quality checks on extruded material.
  4. Band and barcode finished skids of extruded sheet.
  5. Perform standardized work per the Manufacturing Plan’s Process Methods.
  6. Perform all necessary IQMS/Shop Data operations.
  7. Perform other tasks as directed by the lead operator or shift supervisor.

Backup

Extrusion Lead Operator or Extrusion Supervisor

Qualifications

An A.S. Degree in a related field, or practical experience in Extrusion.

Supervision

Reports to the Extrusion Supervisor

 

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CNC/Rotary Operator – Dale, Indiana

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Department: Thermoforming

Plant Location: Dale, Indiana

Shift: 1st (6:30 AM – 3:00 PM), 2nd  (2:30 PM – 11:00 PM), or 3rd(10:30 PM – 7:00 AM)

Paygrade: 3CA – $19.65

** $1.50/hr attendance bonus will be added to the hourly base rate**

*** $2/hr shift premium will be added to the hourly base rate for 2nd and 3rd shift***

Job Description:

Must have mechanical ability and be able to read, monitor, and understand various measures, gauges, and instruments. Must safely set up and operate rotary thermoforming machines. Must follow the Manufacturing Plan at all times.

Specific Duties

  1. Set up and operate Rotary thermoforming machines in a safe manner.
  2. Complete all necessary paperwork for set ups and production.
  3. Monitor quality of parts per Manufacturing Plan.
  4. Ensure machine is running at the standard cycle time.
  5. Make heat/timing adjustments as necessary.
  6. Pack finished goods for shipment.
  7. Perform any other work as directed per Supervision.
  8. Perform standardized work per the Manufacturing Plan’s Process Methods.
  9. Record pertinent data in real time monitoring system (IQMS).

Qualifications

Practical experience in manufacturing

Supervision

Reports to the Cell Supervisor

 

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